To respond to Google reviews for your business, follow these steps:
Sign in to Google My Business: Go to the Google My Business website at https://www.google.com/business/ and sign in with the Google account that has access to your business listing.
Go to the "Reviews" section: Once you're signed in, you'll see your Google My Business dashboard. Click on the "Reviews" tab in the left-side menu to access your reviews.
Select the review you want to respond to: Scroll through the list of reviews to find the one you want to respond to. Click on the review to expand it and view its details.
Write your response: Below the review, you'll see an option to "Reply" or "Respond publicly." Click on it to write your response. Craft a thoughtful and professional response that addresses the reviewer's feedback or concerns. Keep your tone polite, friendly, and customer-focused.
Preview and post your response: After writing your response, review it carefully to ensure it accurately represents your business and is free of any errors. Once you're satisfied, click on the "Post" or "Submit" button to publish your response.
Respond to additional reviews: Repeat the above steps to respond to other reviews as needed. It's important to respond to all reviews, both positive and negative, to show that you value customer feedback and are actively engaged with your audience.